Service 01First to Call Back
Be the first contractor they talk to.
A quote request comes in and your phone rings within seconds, with a quick message telling you who it is and what they need. Press a key and you're talking to them while the other companies are still checking their email.
- What changes
- You can reach the customer first, not third.
- Your part
- Pick up when it rings. I handle everything else.
- Works with
- Your cell and the quote forms you already have.
The problem
The job goes to whoever calls first.
A homeowner fills out your form, then fills out two more. Whoever gets them on the phone first usually gets the visit, and a good shot at the job. Your form lands in an inbox you check at lunch, or at night. By then they've already set up an estimate with someone else.
You're not slow because you don't care. You're slow because you're on a job. This gets you on the phone with them without you watching your email.
How it works
Three steps from form to phone call.
-
010:00
A quote request comes in.
From your website, or wherever your leads come from. Nobody has to be watching the inbox.
-
02A few seconds later
Your phone rings first.
Before you say hello, a short message tells you who it is and what they need. You know the job before you pick up.
-
03You're on the line
You're talking to them.
Press a key and it connects you. You're booking the estimate while they're still filling out the next form.
What you get
Every lead, on the phone, fast.
- Your phone rings the moment a quote request comes in, during the hours you choose.
- You hear their name, the job and the town before you say a word.
- One key press connects you. They see a local number set up just for your business, not your personal cell.
- Can't pick up? They get an email right away, plus a text if they checked the box asking for texts.
- Works with the phone and forms you already have. No complicated software to learn.
“New web lead. Maria Lopez, water heater replacement in Elk Grove. Press 1 to connect.”
The customer never hears this part. Their phone just rings, and it's you.
Questions
What if I'm on a job and can't answer?
Let it ring. The customer gets an email within seconds saying you'll call them shortly (and a text, if they opted in to texts on your form), and the lead is waiting for you when you're free. That part is No Lead Left Hanging.
Can it ring someone besides me?
Yes. It can ring you, your office, or whoever's on call, in the order you choose. If the first person doesn't pick up, it moves to the next.
Will the customer know it's automated?
No. They get a normal phone call from a local number set up for your business, and you're the one on the line. The message about the lead only plays for you.